Return Policy

At Livia Ganelli, we are committed to your complete satisfaction with our hand-grafted leather handbags. We want you to love your purchase and feel confident in its enduring quality and distinctive design.

If, for any reason, you are not entirely satisfied with your Livia Ganelli purchase, we offer a straightforward return process.

Our Return Policy:

  • Eligibility: You may return any eligible item within 14 days of its delivery date for a refund.

  • Condition of Item: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags still attached. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank).

  • Shipping Costs: Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return:

To begin the return process, please contact us at info@liviaganelli.com. In your message, please include:

  1. Your order number.

  2. The name of the item(s) you wish to return.

  3. The reason for your return.

Our customer care team will then provide you with detailed instructions on how to return your item.

Important Notes:

  • We reserve the right to refuse returns that do not meet the above conditions.

  • Livia Ganelli is not responsible for items lost or damaged during the return shipping process.

We appreciate your understanding and are here to ensure your Livia Ganelli experience is nothing short of exceptional.